All Sales Final
Due to the nature of our research products, all sales are final. We do not accept returns.
Wrong, Damaged or Missing Items
If you received the wrong item, a damaged product, or items are missing from your order, contact us at support@purebond.shop within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos, if applicable (for damaged items)
We will review your claim and arrange a replacement. If a replacement is not available, we will issue a refund for the affected items.
Order Cancellations
Orders may be cancelled before they ship. To request a cancellation, email support@purebond.shop as soon as possible with your order number. Once an order has shipped, it cannot be cancelled.
Batch Specification Claims
If a product is confirmed by an accredited independent laboratory to fall below the specification stated on its batch Certificate of Analysis, we will issue a replacement or full refund. Claims must be supported by the laboratory report.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Refunds typically appear within 5-10 business days after approval, depending on your bank or card issuer.
Payment Disputes
If you have a problem with an order, please contact us first at support@purebond.shop so we can resolve it quickly. Please include your order number in all communications.
Business Information
PureBond is a trade name of Omni Consulting LLC (d/b/a PureBond), 212 Station Way, Huntington Station, NY 11746, USA.
Phone: (917) 858-8994
Email: support@purebond.shop