Ordering
How do I place an order?
Browse our catalog at purebond.shop, add products to your cart, and complete checkout. Creating a free account lets you track orders, access your order history, and unlock wholesale pricing if eligible.
Can I place an order without an account?
No, you cannot. You need an account in order to place an order.
What if I don’t see a product I need?
Email us at support@purebond.shop. We review special requests regularly and can often accommodate custom inquiries.
Do you offer custom products?
Yes. Custom products are available with a minimum order quantity (MOQ) of 30 kits (300 vials). Contact us to discuss specifications and lead time.
Shipping
How long does shipping take?
Orders ship from our domestic U.S. facility. Standard delivery is 3–7 business days from order placement. Expedited shipping options are available at checkout. Some products may be delayed due to demand.
Where do you ship?
We currently ship worldwide.
Is there free shipping?
Yes — free standard shipping on all U.S. orders of $200 or more.
Products & Quality
What purity guarantee do you offer?
All PureBond products carry a minimum 97% purity guarantee. Select products are guaranteed at 99%+. If a product tests below its stated purity through an accredited lab, we will issue a replacement or refund.
How do I access Certificates of Analysis (COAs)?
COAs are available for every product and batch on demand.
Are your products for human use?
No. All PureBond research materials are sold for laboratory research purposes only and are not intended for human or animal consumption. See our Research Use Terms for full details.
Accounts & Wholesale
How do I apply for a wholesale account?
Contact us at support@purebond.shop with your business name, type, and estimated monthly order volume. We’ll review and follow up within 2 business days.
What are the benefits of a wholesale account?
Wholesale (B2B) accounts get volume pricing, access to our wholesale ordering portal, priority fulfillment, and dedicated account support.
Returns & Refunds
Can I return a product?
Due to the nature of our products, all sales are final. We do not accept returns. If you received a wrong, damaged, or missing item, contact support@purebond.shop and we will make it right.
What if my order is wrong or damaged?
Email support@purebond.shop within 7 days of delivery with your order number and a description of the issue. We will arrange a replacement promptly.
